Help & FAQ

How to contact Party365.com customer service:
Monday to Friday from 8:00 am to 6:00 pm - by phone: +49 41319279189 or by contact form .

1. Questions about the product

1.1 Are sold-out products re-delivered?
1.2 Why are some products available immediately and others not?
1.3 Why do the delivery times differ depending on the article size, article color, article style?
1.4 Are there discounts for major customers?

2. Order and payment

2.1 How do I order at Party365.com?
2.2 Is there a minimum order value?
2.3 What payment methods are there and is my payment secure?
2.4 Where can I find the bank account?
2.5 How can I redeem a coupon code?
2.6 How are customs fees calculated
2.7 What data is stored in the customer account? Is my data secure?
2.8 How can I cancel my order?
2.9 Can I change my order afterwards?

3. Shipping and delivery

3.1 Why is my order not there yet?
3.2 I did not receive an order confirmation - what should I do?
3.3 How do I know where my package is currently located?
3.4 What are the shipping costs?
3.5 Is there also an express shipping / express delivery?
3.6 Can I also have my order delivered to another address?
3.7 Is it possible to agree on a requested delivery date?
3.8 Do you also deliver abroad?
3.9 What happens if I am away from the delivery of my order?

4. Customer Service & Access Data

4.1 How do I become a customer of Party365.com?
4.2 How can I change my name / address?
4.3 I forgot my access data / my password

5. Return / return and exchange

5.1 How do I return my order and who bears the costs?
5.2 How and when do I receive the money for my return?
5.3 I have returned my order. Why does it take so long for the money to be back in my account?
5.4 What happens if my ordered product is defective or faulty?
5.5 Do I get a status message for my return?
5.6 What is the money back guarantee?

6. Privacy & Security

6.1 Is my personal information protected?
6.2 Is an order on Party365.com safe?

1.1 Are sold-out products re-delivered?

Our logistics center receives extensive supplies of virgin material every day so that article availability can change every hour. Just visit our online shop regularly.

1.2 Why are some products available immediately and others not?

The goods availability changes by incoming orders and goods deliveries almost every minute, so that not all items are "immediately available" and depending on the supplier, the delivery time of 1-2 working days may vary. Of course you can rely on the information on our website and in your shopping cart.

1.3 Why do the delivery times differ depending on the article size, article color, article style?

The availability of goods change even with an article or the item variants such as size, color, pattern, style, etc. by incoming orders and deliveries almost every minute, so that not all items are "immediately available" and depending on the choice of variants, the variant thus one deviating delivery time has or sold out. You can of course rely on the information on our website and in your shopping cart.

1.4 Are there discounts for major customers?

Of course, for larger purchase quantities by companies and business customers a discount is possible. Simply contact our B2B department via the contact form .

2.1 How do I order at Party365.com?

You can comfortably and safely place your order directly in our online shop. If you are new to online shopping, please read the following step-by-step guide.

Of course, you can also order by e-mail, by fax on +49 41319279920 or by calling our helpful customer service on +49 41319279189.

First, select the desired items in our online shop and add them to the shopping cart by clicking on the button "IN THE BASKET". Afterwards you have the possibility to continue shopping by clicking on "continue shopping" or by clicking on the button "Show shopping cart" to view and revise the shopping cart (change quantities, add or delete articles).

After you have clicked on the "CHECKOUT" button in the shopping cart, your customer data and address data are queried. The entire ordering process takes place under secure SSL encryption.

Option 1 - Order for existing customers
If you are already a customer of Party365.com, you only need your e-mail address and your password. If you no longer have this information, you can use the " Forgotten password " function.

Option 2 - Order for new customers
After clicking on the "CHECKOUT" button, you can assign a password when querying your billing address. With this password and your e-mail address, a customer account is automatically opened at Party365.com and you can conveniently log in with new orders and save in the future the input of address data and at the same time benefit from a management of your address data (multiple billing addresses and delivery addresses), insight and Processing your orders, discount promotions, and much more.

Option 3 - Order for new customers without a customer account
As with option 2, you can also place an order without registering a customer account by selecting the option "Do not create a customer account" (default).

By clicking on the checkbox "The delivery address deviates from the billing address" you can specify a separate delivery address or a packing station to have the order sent to you, for example, in the company.

After you have entered your data or the billing address and, if necessary, a different delivery address, the order process is continued by clicking on the "CONTINUE" button. If you are stuck at this point, please note the error messages and notes. Your information may not be complete or similar. In case of problems, please contact our customer service.

In the next step (after clicking on the button "NEXT") you can now select the desired method of payment and shipping method. Only the available payment methods and shipping methods are displayed. These depend on your delivery address (destination country). For example, express shipping is only possible with the payment methods Invoice, Paypal, Credit Card and Sofortüberweisung.

After clicking again on "NEXT" you will find a summary / summary of your order or the items you have selected, the billing address, the delivery address and the payment method and the selected shipping method. You can make changes here again.

Once all data and articles are correct, you can complete the order by simply clicking on "BUY NOW" and receive your order in the next 1-2 business days. After completing the order, you will automatically receive an order confirmation by e-mail.

2.2 Is there a minimum order value?

For your order on Party365.com there is no minimum order value.

2.3 What payment methods are there and is my payment secure?

At the moment you can pay in the Party365.com Shop with the payment methods Paypal, Credit Card (MASTERCARD, VISA & AMEX) and Prepayment (Bank Transfer).

Party365.com guarantees you the security of your payment. Your payment data is reliably protected against unauthorized access on our security server (SSL certificate) and, like your customer data, is encrypted. Party365.com also meets the security standards of the credit card industry (PCI DSS).

2.4 Where can I find the bank account?

If you order in advance (bank transfer), you will receive our bank account automatically with the order confirmation. Should you require our bank details, you can find them at any time under https://www.party365.com/payment-methods or directly here in the FAQ:

Account holder: Webdots GmbH
Account number: 0192395200
Bank code: 31040015
Credit institution: Commerzbank AG
IBAN: DE67 3104 0015 0192 3952 00
BIC: COBADEFFXXX

2.5 How can I redeem a coupon code?

If you have a coupon code, you can redeem it in the shopping cart. To do this, however, you must first visit the website / address https://www.party365.com/voucher to activate the coupon field. Now enter your voucher code in the field "Enter voucher code" and then press the blue arrow button.

2.6 How are customs fees calculated?

If your delivery address is in Switzerland, Norway or Liechtenstein, additional customs duties will be incurred as part of your order.

2.7 What data is stored in the customer account? Is my data secure?

If you create a customer account when placing your order, we store your password as well as your billing and delivery address. All data is stored in encrypted form and protected against external access thanks to our SSL certificate. Party365.com meets the security standards of the credit card industry (PCI DSS). You can always request information about the stored data or request the deletion.

2.8 How can I cancel my order?

As long as your order has not yet left our logistics center, you can easily cancel them by phone, fax, e-mail or directly in your customer login (requires a registered customer account).

2.9 Can I change my order afterwards?

As long as your order has not yet left our logistics center, you can easily edit them by phone, fax, e-mail or directly in your customer login (requires a registered customer account) and add items, cancel, etc.

3.1 Why is my order not there yet?

Your order should be delivered to you within 1-2 working days. Please note that the delivery time may increase depending on the item selection and destination. Once your order has been shipped, we will send you a shipping confirmation with a tracking number. If you have not yet received a shipping confirmation or shipment number, you can always contact our customer service and we check the current shipment status. Please also take note of your spam filter settings / spam folder, because if necessary, our shipping confirmation has landed there.

3.2 I did not receive an order confirmation - what should I do?

Within 5 minutes of completing your order on Party365.com you should receive an automatic order confirmation from our system. Please also check your spam folder. If you have not received an order confirmation, you can always contact our customer service and ask for a new order confirmation. In addition, you will receive another e-mail from us when processing your payment and shipping your order.

3.3 How do I know where my package is currently located?

After your order has been shipped you will receive a confirmation email with a tracking number. With this tracking number, you can track the status of your shipment.

3.4 What are the shipping costs?

We ship our products worldwide. You can retrieve the current shipping costs at any time at https://www.party365.com/shipping-costs.

3.5 Is there also an express shipping / express delivery?

If your shopping cart meets the requirements for express shipping, you will find a note in the shopping cart. Please note that only immediately deliverable items are available via express delivery. If all prerequisites have been fulfilled, you have the option to book express delivery (next business day delivery) at the checkout in the last step. Prerequisite is the payment method Paypal or Credit card. The current costs for express delivery can also be found here: https://www.party365.com/shipping-costs.

3.6 Can I also have my order delivered to another address?

Of course, we also deliver your order to a different delivery address, such as directly to you in the office, or similar. Please click on "The delivery address differs from the billing address" in the checkout. There you have the option of specifying a different delivery address, such as a packing station.

3.7 Is it possible to agree on a requested delivery date?

Please contact our telephone customer service on +49 41319279189 to arrange a desired delivery date.

3.8 Do you also deliver abroad?

Party365.com ships worldwide. You can retrieve the current shipping costs at any time at https://www.party365.com/shipping-costs .

3.9 What happens if I am away from the delivery of my order?

If you are not at home when you receive your order, the package will be delivered to a neighbor or alternatively to a post office near you (you will receive a notification in the mailbox). We recommend choosing a delivery address that guarantees 100% availability / delivery. You can select a different delivery address in the checkout and have the order sent to your office, for example.

4.1 How do I become a customer of Party365.com?

If you order at Party365.com, you have the opportunity to create a customer account with us. After completing the ordering process, you can log in with your e-mail address and a password of your choice in the customer area of ​​Party365.com. Of course, our customer service can also record your data and create a customer account.

4.2 How can I change my name / address?

Until the completion of the order process, you can always edit your name or your billing and delivery address. Once you have made your first order, you can always edit your data in your customer account and add, edit or delete further billing and delivery addresses.

4.3 I forgot my access data / my password

If you have forgotten your access data for the customer account, you can request new access data by e-mail at any time by calling the page https://www.party365.com/account/password . In case of problems our customer service is also available.

5.1 How do I return my order and who bears the costs?

Shipping costs will not be refunded in the event of revocation. This also applies to the return costs. If you do not like or do not fit an article, you can return it within 14 days (legal right of withdrawal). However, we ask you to return the goods completely and in their original packaging and thus in an unused and undamaged condition. Please note that opened hygiene articles are excluded from a return.

To start the returns process, please visit our returns portal at https://www.party365.com/return and follow the instructions.

The above recommendations are not a prerequisite for exercising your right of withdrawal. Please note: If you return several articles, it may happen that not all are recorded and processed at the same time. These returns have therefore not been lost, but will be processed separately.

5.2 How and when do I receive the money for my return?

As soon as we have processed your return, you will receive a confirmation email from us. In a further process, we will refund the amount of your return on the means of payment used by you when placing your order. For example, if you pay by credit card, the refund will be posted back to your credit card. Please note: If you return several items, it may happen that not all are recorded and edited at the same time. These returns are not lost, but are processed separately.

5.3 I have returned my order. Why does it take so long for the money to be back in my account?

You will receive a confirmation email after processing your return. Normally, a refund will be made after processing the return within 2-5 working days. The refund will be posted to the form of payment you used when ordering. Please check your payment source (Paypal, credit card statement, bank account, etc.) first. For seasonal occupancy, such as Halloween and Carnival, the refund may be delayed by a few days. We ask for your understanding.

5.4 What happens if my ordered product is defective or faulty?

If you have received a defective item contrary to expectations, please contact our customer service immediately under +49 41319279189. Of course you can make use of the legal warranty right. Our customer service will find a solution for each case and exchange your defective item for free and without delay.

5.5 Do I get a status message for my return?

If you use our returns shipping label, you will receive a tracking number to track your return. Once we have processed your returns, you will receive an automatic confirmation email.

5.6 What is the money back guarantee?

With a payment with the payment method Paypal you receive a 100% money back guarantee by the Paypal buyer protection.

6.1 Is my personal information protected?

The entire order process is encrypted using a modern SSL certificate. Party365.com guarantees you the security of your payment and personal data. Your payment data is reliably protected against unauthorized access on our security server (SSL certificate) and, like your customer data, is encrypted. Party365.com also meets the security standards of the credit card industry (PCI DSS)

6.2 Is an order on Party365.com safe?

The entire order process is encrypted using a modern SSL certificate. Party365.com guarantees you the security of your payment and personal data. Your payment data is reliably protected against unauthorized access on our security server (SSL certificate) and, like your customer data, is encrypted. Party365.com also meets the security standards of the credit card industry (PCI DSS)

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