Returns / Refunds

Are you not fully satisfied with a party decoration you ordered from us, is a costume too big, or have you simply changed your mind?   

No problem! You can organise a return for any order items that you’d like to return to us and obtain a refund for them within 30 days of receiving the order. Simply click on the link to our Returns Portal to get started. Please note that any return postage costs are not covered by us. All returns must be posted to our company address in Germany and refunds will be processed within 1 week of the return having being received. 

We do kindly ask for you to return any unwanted goods to us in full and in their original packaging i.e. in an unused and undamaged condition. Please note that opened and hygiene items such as Contact Lenses and Make-Up are excluded from a return.  


Do you have any questions regarding our returns process? Then please refer to our Help & FAQ section for more information, or contact our Party365 Customer Service Team. 



  • All returned goods must be in their original condition
  • We will not accept a return of any used or worn goods
  • The return of any hygiene items is not permitted once the packaging has been opened
  • Please note that all Returns must be lodged via our Returns Portal.
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